Your complaint has been submitted and assigned the ID 13253182. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB. 

The complaint is being handled by the dispute center listed below. Please contact them with any questions.

BBB of Western Pennsylvania (Pittsburgh, PA)
400 Holiday Drive, Suite 220 
Pittsburgh , PA 15220
 info@pittsburgh.bbb.org
Web: http://www.westernpennsylvania.bbb.org 

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Consumer Information Date Filed: 12/8/2018 Sal: First Name: robbin Middle Name: Last Name: stewart Suffix: Address: po box 29164  Indianapolis Indiana 46201  UNITED STATES Daytime Phone: 3177601277 Evening Phone: Fax: Email: gtbear@gmail.com (email)

Business Information Business ID: 0000005076 Name: PNC Financial Services Group, Inc. Address: One PNC Plaza City: Pittsburgh State/County: PA Zip/Postal Code: 15222 Business Phone Number: (888) 762-2265 URL:

Complaint Detail / Problem

Complaint Type:

Customer Service Issues

Problem:

for 20 years i have had a 10,000 line of credit with this bank. i do business with them in person at 4355 E. 10th Street Indianapolis, IN 46201 because i cannot access their online system. my wallet with credit card and id was stolen or lost. they told me to pay $165, wait two days, then come back and they would issue a new card. that left me with $1.75 in my pocket. when i came back in two days, they told me they had closed my account two weeks ago but not told me, because i had missed 3 payments. thier website says they uphold the highest ethical standards. i asked to be put in touch with the ethics department or company ethicist. they refused. i might have a legal claim, an ada complaint about the website inaccessability, but i would rather address it as an ethics question; i am seeking fair dealing. as a consumer, i cannot tell if their calims about ethics are just meaningless puffery, or a factual claim about how they do business. i do not feel i am being treated fairly. the customer service manager and the local branch manager are being rule followers with no attempt to problem solve. they have a 1 star of 5 rating in bbb. they are the bank that bought that the bank that bought my bank, so i no longer have a local contact with any interest in resolving problems. i am currently surviving on a personal loan from my elderly mother while i restructure some business arrangements to free up cash caused by the sudden cash crunch of having my credit reserve yanked out from under me. this has embarresed me to my who;e family. if at any point in the 90 days they had asked for a payment while i was at the bank transacting my usual business, i would have paid it. it has cost me over $1000 to not be able to access th line of credit i had carefully maintained for just such emergncies as i was in at the time. i am frustrated and hurt, but i want to try to repair what is currently a broken relationship with this bank.

Desired Resolution / Outcome

Desired Resolution:	Other (requires explanation)
Desired Outcome:	seeking to restore account, seeking to have credit report corrected, at least seeking some dialog with ethics department if there is one, and if not, they should stop claiming to use the highest ethical standards, as that would be false advertizing i relied on.

Message to BBB

dates are approximate, had trouble with your form

Complaint Background

Not all of these questions are required.  Please provide as much information as you have.

1. Product/Service Purchased: bank   2. Model Number:    3. Contract, Account, or Policy #:    4. Order #:    5. Purchase Date: 9/11/2018  6. Date Problem First Occurred: 9/12/2018

Dates you complained to the company/organization

7. First Date: 11/1/2018  8. Second Date: 12/7/2018  9. Third Date: 11/16/2018

Name of Sales Person

13. First Name:    15. Last Name:    17. Purchase Price: $0.00   18. Disputed Amount: $10,000.00

The company does not tolerate unethical or inappropriate behavior and also includes a risk management goal in all employees’ performance reviews to ensure that all employees remain focused on and accountable for the ethical and risk implications of their work.

file:///C:/Users/Owner/Downloads/PNC%20Code%20of%20Conduct%20and%20Ethics%202018.pdf

Integrity We are honest, do the right thing, conduct business with the highest ethical standards and enable our colleagues to raise concerns.

A Message to All Employees

For more than 160 years, PNC has demonstrated a commitment to performance and integrity. This commitment has not diminished as we have grown to become a leading financial services company. Our Values and our Code of Business Conduct and Ethics serve as our guides to conducting business with the highest integrity and the highest ethical standards. 

 or the Corporate Ethics Office at 412-768-8507. You may also report possible violations by calling the PNC Business Conduct and Ethics Hotline at 1-866-785-9753, where you may choose to remain anonymous. Now more than ever, building a great company requires an unwavering commitment to the highest ethical standards:

Now more than ever, building a great company requires an unwavering commitment to the highest ethical standards:

 > Living Our Values >

 Embracing our Code of Business Conduct and Ethics Each of us is accountable to do the right thing. Sincerely, William S. Demchak Chairman, President, and Chief Executive Officer

As you review this Code, remember that our commitment to ethics and compliance rests on the strong foundation of Our Values. Our Values are more than words. They are a reflection of who we are and how we do business. They are the standards we live by and the characteristics by which we want to be known. Living Our Values sets us apart from the competition and demonstrates that we share a unified comm

Violating ...  this Code, or encouraging others to do so, exposes PNC to risk, including risk to its reputation, and therefore may result in disciplinary action up to and including termination of employment.
Employee Responsibilities As a PNC employee, you are responsible for understanding and adhering to this Code. > Always act in a professional, honest, and ethical manner when conducting your activities with and on behalf of PNC.

Additional Responsibilities of PNC Leadership If you are in a leadership position at PNC, you have additional responsibilities. > Create a work environment where ethical business conduct is recognized and valued. > Never permit or ask an employee or anyone acting on behalf of PNC to do something that would be prohibited by this Code. > Be a resource for employees. Communicate to employees about how the Code and related policies apply to their daily work. > Serve as a role model for the highest ethical standards and work to create and sustain a culture of Integrity.

> The Corporate Ethics Office Mailbox at Corporate.Ethics.Office@pnc.com

> The Employee Relations Information Center (ERIC) at 1-877-968-7762 > Any representative of the Legal Department Remember: You have an obligation to report any unethical business conduct and any known or suspected violation of the Code of Business Conduct and Ethics or any other PNC policy. An issue cannot be addressed unless it is brought to someone’s attention.

fair dealing:We endeavor to deal fairly with our customers, suppliers, competitors, and employees. All employees are expected to meet these obligations and maintain the highest standards of honesty and integrity.
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Accolades abounded for PNC Executive Vice President and Special Advisor to the Chairman Sy Holzer, honored with the 2017 Chairman’s Award for his leadership in education, healthcare, community and charitable endeavors during the March 17 American Ireland Funds Gala at Heinz Field.

“There’s no one attending more charity events doing more charity work for more people,” added Pittsburgh Penguins CEODavid Morehouse, who arrived with his wife, Vanessa.

PNC Bank announced in a release that in 2019 it plans to begin offering fully digital business lines of credit, up to $100,000, in an expansion of its online lending to customers and prospects in the United States.

PNC's new digital product brings together one of the nation's largest banks and OnDeck (NYSE:  ONDK), which provides the online lending platform. PNC will utilize OnDeck's Platform-as-a-Service (ODX) to simplify and accelerate the conventional lending originations processes for PNC Bank's small and medium-sized business customers.

PNC will combine its extensive product and credit expertise with ODX's online origination technology and professional services to create PNC Small Business Lending, a fully digital, online business credit origination solution.

searching for simpler, easier and quicker means to apply for and receive funding, and to that end, PNC is investing in this new avenue to find solutions that work for them," said Lakhbir Lamba, head of retail lending at PNC Bank in a release. "Our relationship with OnDeck is PNC's first opportunity to leverage the services of a fintech company in a platform-as-a-service model that will make it easier for businesses to borrow from us in order to support their growth."

 said Lakhbir Lamba, head of retail lending at PNC Bank in a release

Sylvan M. Holzer sy Special Adviser to the Chairman, The PNC Financial Services Group, Inc.

The Tower at PNC Plaza
Pittsburgh, Pennsylvania 15222

United States

Phone: 888-762-2265