Your complaint has been submitted and assigned the ID 13253182. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB. 

The complaint is being handled by the dispute center listed below. Please contact them with any questions.

BBB of Western Pennsylvania (Pittsburgh, PA)
400 Holiday Drive, Suite 220 
Pittsburgh , PA 15220
 info@pittsburgh.bbb.org
Web: http://www.westernpennsylvania.bbb.org 

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Consumer Information Date Filed: 12/8/2018 Sal: First Name: robbin Middle Name: Last Name: stewart Suffix: Address: po box 29164  Indianapolis Indiana 46201  UNITED STATES Daytime Phone: 3177601277 Evening Phone: Fax: Email: gtbear@gmail.com (email)

Business Information Business ID: 0000005076 Name: PNC Financial Services Group, Inc. Address: One PNC Plaza City: Pittsburgh State/County: PA Zip/Postal Code: 15222 Business Phone Number: (888) 762-2265 URL:

Complaint Detail / Problem

Complaint Type:

Customer Service Issues

Problem:

for 20 years i have had a 10,000 line of credit with this bank. i do business with them in person at 4355 E. 10th Street Indianapolis, IN 46201 because i cannot access their online system. my wallet with credit card and id was stolen or lost. they told me to pay $165, wait two days, then come back and they would issue a new card. that left me with $1.75 in my pocket. when i came back in two days, they told me they had closed my account two weeks ago but not told me, because i had missed 3 payments. thier website says they uphold the highest ethical standards. i asked to be put in touch with the ethics department or company ethicist. they refused. i might have a legal claim, an ada complaint about the website inaccessability, but i would rather address it as an ethics question; i am seeking fair dealing. as a consumer, i cannot tell if their calims about ethics are just meaningless puffery, or a factual claim about how they do business. i do not feel i am being treated fairly. the customer service manager and the local branch manager are being rule followers with no attempt to problem solve. they have a 1 star of 5 rating in bbb. they are the bank that bought that the bank that bought my bank, so i no longer have a local contact with any interest in resolving problems. i am currently surviving on a personal loan from my elderly mother while i restructure some business arrangements to free up cash caused by the sudden cash crunch of having my credit reserve yanked out from under me. this has embarresed me to my who;e family. if at any point in the 90 days they had asked for a payment while i was at the bank transacting my usual business, i would have paid it. it has cost me over $1000 to not be able to access th line of credit i had carefully maintained for just such emergncies as i was in at the time. i am frustrated and hurt, but i want to try to repair what is currently a broken relationship with this bank.

Desired Resolution / Outcome

Desired Resolution:	Other (requires explanation)
Desired Outcome:	seeking to restore account, seeking to have credit report corrected, at least seeking some dialog with ethics department if there is one, and if not, they should stop claiming to use the highest ethical standards, as that would be false advertizing i relied on.

Message to BBB

dates are approximate, had trouble with your form

Complaint Background

Not all of these questions are required.  Please provide as much information as you have.

1. Product/Service Purchased: bank   2. Model Number:    3. Contract, Account, or Policy #:    4. Order #:    5. Purchase Date: 9/11/2018  6. Date Problem First Occurred: 9/12/2018

Dates you complained to the company/organization

7. First Date: 11/1/2018  8. Second Date: 12/7/2018  9. Third Date: 11/16/2018

Name of Sales Person

13. First Name:    15. Last Name:    17. Purchase Price: $0.00   18. Disputed Amount: $10,000.00